YOLOIDS | Frequently Asked Questions

1. How do I place an order for cards?

Simply choose your card type, select the quantity and specifications, then proceed to checkout. You’ll receive an order confirmation by email.
2. Can I customize the design of my cards?

Yes, we support full customization. After placing your order, our team will contact you to confirm details such as layout, text, logos, and encoding if required.
3. What file format should I provide for custom designs?

We recommend high-resolution files in PDF, AI, or PSD format. If you don’t have a design, our team can assist you.
4. How long does it take to produce and ship the cards?

Standard production time is 2–4 business days, depending on order volume. We ship promptly after production, and tracking information will be provided.
5. Do you offer bulk discounts for large orders?

Yes, we offer competitive pricing for bulk orders. Please contact us directly for a custom quote.
6. What type of quality can I expect?

All our cards are printed using high-grade materials and mature printing technology, ensuring durability, clarity, and professional finish.
7. Are your Access Control Cards compatible with most systems?

Yes, our Access Control Cards are compatible with most common RFID and proximity systems. Let us know your system specs to ensure the right chip type.
8. What if there’s an error in the printed cards?

In case of production defects or printing errors on our side, we’ll reprint and replace the affected cards at no extra charge.
9. Can I reorder the same design later?

Absolutely. We keep past design files securely for quick reorders. Just mention your previous order number.
10. How can I contact customer support?

You can reach us anytime via the Contact Us page, email, or live chat. We typically respond within 24 hours.